Customer care No: 011-41045157
Policy for Refund & Cancellation
“I agree to give the total amount for moving controller services to be given by S.R. Logistic. I recognize that my fee / deposit represent only a bit of my total projected service amount. For routing and scheduling purposes my fee / deposit is not refundable, except I inform the Company at … regarding my intent to withdraw the estimate, alter my pick up day, or place the shift on hold, as a minimum of …business days (Sundays, Saturday, and Holidays are not included) prior to the load or pack date (either applies) listed on the top.
I recognize that if I call off my move under … days before the scheduled load or pack date and the means of transportation has not shown at the pick-up site than I am entitled only to obtain a credit of the deposit for future expressway shifting services to be utilized by the cardholder in a period of … from the day of termination. If I call off my move below… days before the planned load or pick-up date and the means of transportation has arrived to try services after that I am not permitted to a credit or a refund of my fee / deposit."
The Company has several cancellation policies, which varies, based on the time cancellation is placed. Policies have been summarized below for your indication.
If you want to call off your order but desire to postpone for an unidentified date in future, please read the "Pending" policy for added options.
S.R. Logistic charges 100% amount in advance. We refund payment only for "shipment cancellation" condition. S.R. Logistic refund amount through cheque or bank transfer.
Standard Order Termination:
A … fee relates to all called-off orders predicting they do not relate with the criteria of No Show or Same Day cancellation policies. The … fee will be deducted from the original deposit amount plus, the remaining balance shall be paid to you by cheque within … business days.
"Pending" Status - Short Termed Termination:
If your condition has altered and you are not sure now of your shifting dates or location you may choose to move your proviso to pending status. That will undo your current order(s) moreover allow them to reschedule at any time in … months/days without penalty.
Same Day Termination:If you had an order and need service the same day, we can do everything feasible to put up your request. We need a … deposit durig booking, and if we are unproductive in arranging a team, your deposit shall be refunded. Conversely, if crew is arranged and then cancellation is made, then no refund would be provided.
No Show Fees:
If cancellation request is acquired after our crew leaves for your site, you shall be charged a … no show fees additionally to the … cancellation fees. This fee shall be charged from your credit card at file as per our conditions.
The entire credit card refund shall be processed on the next billing statement.